Eligibility for Refund
- Refund eligibility depends on service type, issue verification, and supporting booking or order records.
- Digital products or services may be non-refundable unless otherwise specified at the time of purchase.
- Items marked as "Final Sale" or "Non-Refundable" are not eligible for a refund.
Refund Process
- initiate a refund, contact our customer service team at [email/contact info] with your order details.
- Once your return is approved, we will provide instructions for shipping the item back to us. Return shipping costs are the responsibility of the customer unless the item was damaged
- Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund
Refund Method
- Approved refunds are returned to the original payment method. Processing time depends on banking and gateway timelines.
- Once your return is approved, we will provide instructions for shipping the item back to us. Return shipping costs are the responsibility of the customer unless the
Exchanges
- We do not offer direct exchanges. To exchange an item, return the original product for a refund and place a new order for the desired item.
Late or Missing Refunds
- If you haven’t received a refund after the expected processing time, first check with your bank or credit card provider. If you’ve done this and still have not received your refund, please contact us at info@arrivvi.com.
- If you receive a damaged or defective product, please contact us immediately at info@arrivvi.com. We will arrange for a replacement or refund, including covering the return shipping costs where applicable.
International Orders
- Refunds for international orders will be processed according to the same policies, but additional shipping costs, customs fees, or duties may not be refundable